Privacy Policy

Last updated: April 2026

This privacy policy explains how Contact Center Zone ("we", "us", "our") collects, uses, and protects your personal data when you visit contactcenterzone.com and when you subscribe to our email list.

Who we are

Contact Center Zone is owned and operated by Kurt De Corte. For privacy-related enquiries, use the contact page.

What data we collect and why

Email subscribers

When you submit your name and email address through a form on this site, that data is stored in our email marketing platform, Kit (formerly ConvertKit), operated by ConvertKit LLC. We use this data to send you the resource you requested and occasional email communications about AI customer service tools, contact centre software, and related topics. You can unsubscribe at any time using the link in any email we send.

Website analytics

We use analytics software to understand how visitors use this site. This may include data such as pages visited, time on site, and referral source. No personally identifiable information is collected through analytics.

Cookies

This site uses cookies. These include functional cookies required for the site to operate and analytics cookies that help us understand visitor behaviour. When you first visit the site you will be asked to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings.

Contact form submissions

When you submit a message through the contact form, your name, email address, and message content are sent to us via our contact form provider. We use this data only to respond to your enquiry. We do not add contact form submissions to our email marketing list without your explicit consent.

Affiliate links

Some links on this site are affiliate links. Clicking an affiliate link does not transmit any personal data to us. Third-party websites you visit through affiliate links are governed by their own privacy policies. See our affiliate disclosure for full details.

Legal basis for processing

We process your personal data on the following legal bases under GDPR:

  • Consent: When you submit a form on this site, you are giving explicit consent for us to contact you. You can withdraw consent at any time by unsubscribing or contacting us directly.
  • Legitimate interests: We may process limited data where we have a legitimate interest in understanding how our site is used, provided this does not override your rights.

Data sharing

We do not sell your personal data. We do not share your personal data with third parties except for the service providers required to operate this site, specifically:

  • Kit (ConvertKit LLC) — email marketing platform. Kit Privacy Policy
  • WPForms — contact form provider
  • WordPress hosting provider — server infrastructure

Data retention

We retain your email address and name for as long as you remain subscribed to our list. If you unsubscribe, your data is removed from our active list. You can request complete deletion of your data at any time by contacting us through the contact page.

Your rights under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

  • The right to access the data we hold about you
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, contact us through the contact page.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update. Continued use of this site after changes are posted constitutes acceptance of the updated policy.